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Get help
Contact support@jiangfinance.com for product help, accessibility feedback or privacy questions. The developer is Zhiyuan Jiang / Jiang Finance.
This page supports authorized BeautyMelody test builds. It does not announce an App Store release or a release date.
Camera, microphone and saving
If the camera is unavailable, check BeautyMelody's Camera permission in iPhone Settings, return to the app and try again. For video sound, check Microphone permission separately. If the image remains black or frozen, tell support which mode and camera were active; do not send a private photo.
To save, allow BeautyMelody to add items to Photos. Import uses the system picker and is a separate permission path. If saving fails, keep the current review open, check free storage and permission, then retry. Confirm the saved item in Photos before discarding your review.
Original, Natural and front-camera mirroring
Original means no beauty effect, with the same capture orientation, front-camera mirror choice and visible framing as Natural. Original is not a different crop. You can change front-camera mirroring in BeautyMelody Settings; that setting is not applied to photos imported from the library.
Natural preview is free. In the current build, the first five successful full-resolution Natural exports are free; the next requires the one-time Pro unlock. Original exports remain free. A cancelled share, failed save or denied permission does not consume an export. The free count is stored on this device on a best-effort basis, not synchronized through a BeautyMelody account.
Restore Purchases
Open BeautyMelody Settings, find the Pro section and choose Restore Purchases. Restore is also available on the Pro purchase page. Sign in to the same Apple Account used for the purchase and allow Apple's purchase verification to complete. Do not buy again merely because product information is temporarily unavailable.
The app only requests Apple's restore synchronization after you choose Restore Purchases. If the store is unavailable, the camera, imports, Original exports, remaining free exports and already verified Pro access stay separate from product loading.
The price is the localized price shown by Apple in the purchase sheet. Pro is a one-time purchase, not a subscription. This support page does not promise Family Sharing or cross-account transfer.
What to include in a support email
Describe the steps, expected result and what actually happened. Include the app version and build, iPhone model, iOS version, Photo / Video / Studio mode, front or rear camera, and any error message with personal details removed.
Do not send private photos or videos, face samples, photo filenames or paths, EXIF or location information, Apple Account passwords, payment details or receipts. A written description is enough to start. We may ask for a reproduction using an ordinary non-private object.
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获取帮助
产品问题、无障碍反馈或隐私咨询请联系 support@jiangfinance.com。开发者为 Zhiyuan Jiang / Jiang Finance。
本页为获授权的 BeautyMelody 测试版本提供支持，不代表 App Store 正式上架或发布日期公告。
相机、麦克风与保存
相机不可用时，请在 iPhone 设置中检查 BeautyMelody 的相机权限，再返回 App 重试。有声视频需要单独检查麦克风权限。如果画面持续黑屏或卡住，请用文字告诉支持团队当时的模式和摄像头，无需发送私人照片。
保存需要允许 BeautyMelody 向照片图库添加内容。导入使用系统选择器，是独立的权限流程。如果保存失败，请保留当前预览，检查可用空间与权限后重试。丢弃预览前，请先在系统相册确认文件已保存。
Original、Natural 与前摄镜像
Original 表示不应用美颜，但仍与 Natural 使用相同的拍摄方向、前摄镜像选择和可见构图，不是另一种裁切。前摄镜像可在 BeautyMelody 设置中调整，不会应用到从相册导入的照片。
Natural 预览免费。当前版本前五次成功的全分辨率 Natural 导出免费，之后需要一次性解锁 Pro。Original 导出始终免费。分享取消、保存失败或权限拒绝不消耗次数。免费次数在本机尽力持久保存，不通过 BeautyMelody 账号同步。
恢复购买
打开 BeautyMelody 设置，在 Pro 区域选择“恢复购买”；Pro 购买页也提供此入口。请使用当初购买的同一 Apple 账号，等待 Apple 完成购买验证。不要仅因为暂时无法加载商品信息就重复购买。
只有您主动选择“恢复购买”后，App 才会请求 Apple 同步购买记录。商店暂时不可用时，相机、导入、Original 导出、剩余免费次数及已验证 Pro 权益仍与商品加载保持独立。
价格以 Apple 购买页面显示的本地化价格为准。Pro 是一次性购买，不是订阅。本支持页不承诺家庭共享或跨账号转移。
支持邮件中应包含什么
请描述操作步骤、预期结果与实际情况，并提供 App 版本及构建号、iPhone 型号、iOS 版本、照片／视频／Studio 模式、前摄或后摄，以及去掉个人信息后的错误提示。
请勿发送私人照片或视频、人脸样本、照片文件名或路径、EXIF 或位置信息、Apple 账号密码、支付信息或购买凭据。开始排查只需文字描述；必要时我们会请您使用普通非私人物品复现。