Contact support
Email [email protected] for product help, accessibility feedback, privacy requests or App Review contact.
- DEVELOPER / PUBLISHER
- Zhiyuan Jiang (Jiang Finance)
- SUPPORT EMAIL
- [email protected]
- STATUS
- AVAILABLE
- VERSION
- v1.0
- PLATFORMS
- iPhone, iPad
Before you write
- Confirm the product version, platform and operating-system version.
- Restart the app or browser before changing or deleting local data.
- Include reproducible steps and a redacted screenshot when requesting help.
- Never email passwords, payment details, private archives or recovery keys.
Support will never ask for an Apple ID password, payment card, recovery key or complete private archive. Redact personal paths, filenames and notes before attaching diagnostic material.
Restore purchases
Open About from the home screen, or use the full-game unlock screen, and choose Restore purchases with the original Apple Account. Internet access and Apple authentication may be required. Restoration unlocks paid trails; it does not restore progress from another device. Do not buy again to troubleshoot an existing purchase.
Progress and troubleshooting
Progress is saved on your device. There are no developer-operated cloud saves. Deleting the app can remove progress; do not reinstall as a first troubleshooting step. For missing sound, check silent mode, media volume and audio output. Optional hints become available on later trails.
Refunds
Apple manages purchase refunds. Request an eligible refund from Apple.